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Disposition to be helpful, cooperative, and equable; will avoid disagreements and conflict in interactions with other people.

HIGH SCORERS:
Individuals with high agreeableness work smoothly with others and are congenial, accepting, and obliging in interpersonal settings.

LOW SCORERS:
Those with low agreeableness tend to be more critical, argumentative and opinionated. They are more willing to challenge the status quo.

Tendency to be outspoken, persuasive, and to take the initiative. Willing to lead others and confront problems directly.

HIGH SCORERS:
Highly assertive individuals are forceful, confident, and defend their beliefs, often taking charge in situations.

LOW SCORERS:
Individuals low in assertiveness are compliant and deferential, often letting others take the lead; they are less likely to speak up if opposed.

Being reliable, trustworthy, dependable, thorough and consistently adhering to company norms and values.

HIGH SCORERS:
Highly conscientious individuals demonstrate responsibility, reliability, and dedication to their work and values.

LOW SCORERS:
People scoring low in conscientiousness tend to be more non-conforming, preferring spontaneity and less structured environments.

Consistently striving to provide highly responsive, personalized, quality service; attuned to customer needs.

HIGH SCORERS:
Individuals with high customer service orientation are customer-focused and attentive, putting forth effort to address concerns.

LOW SCORERS:
Those with low customer service orientation are less responsive to customer needs and less interested in customer satisfaction or loyalty.

Tendency to be well-adjusted, resilient and emotionally stable under conditions of job pressure and stress.

HIGH SCORERS:
Highly emotionally resilient individuals are likely to remain calm, mature, and level-headed even in challenging situations.

LOW SCORERS:
People with low emotional resilience are more stress-prone, lose their composure more readily and are more susceptible to negative emotions.

Tendency to be sensitive and responsive to the emotions of others; sympathetic to the motives and needs of the people one works with.

HIGH SCORERS:
Individuals with high empathy are compassionate and receptive to others' emotions; able to gain rapport and offer support.

LOW SCORERS:
Those scoring low in empathy may come across as indifferent, unsympathetic or unsentimental; they prefer to focus more on facts than feelings.

Tendency to be sociable, outgoing, energetic and expressive.

HIGH SCORERS:
Highly extroverted individuals are talkative, warmhearted, and attentive to external stimuli, including interpersonal cues in the workplace.

LOW SCORERS:
People with low extroversion are more introverted, quiet, focused, reserved, and inward-turning.

Behaving in ways on the job which reflect prosocial, ethical values and adherence to societal norms that define "good" conduct.

HIGH SCORERS:
Individuals with high integrity demonstrate honesty, ethical behavior, and a tendency to follow a strict moral code.

LOW SCORERS:
Those with low integrity are more likely to engage in dishonest, unethical or delinquent acts on the job, such as theft, lying or cheating.

Being receptive to change, innovation, learning and new experiences.

HIGH SCORERS:
Individuals scoring high in openness are open-minded, adaptable, and willing to try new ways of doing things on their jobs.

LOW SCORERS:
People with low openness tend to prefer stability, convention, and tried-and-true ways of doing things.

Having an optimistic, hopeful disposition concerning prospects and plans for the future, even in the face of difficulty and adversity.

HIGH SCORERS:
Highly optimistic individuals tend to have an upbeat attitude and a tendency to minimize problems and persist in the face of setbacks.

LOW SCORERS:
Those with low optimism tend to be pessimistic, skeptical, vigilant, cautious and often judgmental.

Propensity to work as part of a team; tendency to value group cohesion and solidarity.

HIGH SCORERS:
Individuals high in teamwork are collaborative, participative, and willing to contribute to interdependence within a work group.

LOW SCORERS:
Those with low teamwork skills tend to be self-reliant, autonomous, and independent, preferring to work individually.

Disposition to work long hours and invest time and energy in one's career; being highly motivated to achieve job success.

HIGH SCORERS:
Individuals with high work drive are persistent, hardworking, and willing to put in extra hours or make personal sacrifices for their job.

LOW SCORERS:
People with low work drive are more focused on work-life balance, less driven, and may resent job encroachment on their personal lives.