911 Operator/Emergency Dispatcher

Pre-Employment Test

Purpose: The 911 Operator/Emergency Dispatcher Test screens for maximum effectiveness in roles where core duties involve responding to requests for emergency and non-emergency assistance. It can be used to help select future employees for 911 Operator and Emergency Dispatcher roles who can problem solve, learn quickly and make decisions using established protocols. In these roles, stress tolerance, interpersonal communication abilities and a commitment to customer service are best-fit traits.

About the Test: This assessment battery takes approximately 20-30 minutes to complete and consists of 2 parts:

• An untimed personality assessment
• A timed general reasoning test.

Need Personality Only? If you’d like to purchase only the personality portion of this assessment, click here to add it to your cart.

Target Group: We recommend using this test for positions such as Public Safety Dispatcher, Police Department Dispatcher, Law Enforcement Dispatcher, Communications Clerk, Telecommunications Officer or Call Center Associate, among other dispatcher-type roles tasked with fielding public safety emergency and non-emergency requests.

What the Report Gives You: The 911 Operator/Emergency Dispatcher Test report provides a graphical display of personality trait scores, score interpretation guidance–including a detailed list of strengths and developmental concerns–and suggested interview questions.

Testing Process: RA’s online personality testing can be done from any device with a reliable internet connection. The use of mobile phones is discouraged. Test results are provided immediately.

Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.

(Sample questions differ from actual test appearance and do not contain real test content.)