911 Operator/Emergency Dispatcher
Find new employees who can provide courteous, timely service in a high stress environment.
Pre-Employment Test
Purpose: The 911 Operator/Emergency Dispatcher Test screens for maximum effectiveness in roles where core duties involve responding to requests for emergency and non-emergency assistance. It can be used to help select future employees for 911 Operator and Emergency Dispatcher roles who can problem solve, learn quickly and make decisions using established protocols. In these roles, stress tolerance, interpersonal communication abilities and a commitment to customer service are best-fit traits.
About the Test: This assessment battery takes approximately 20-30 minutes to complete and consists of 2 parts:
- An untimed personality assessment
- A timed general reasoning test.
Need Personality Only? If you’d like to purchase only the personality portion of this assessment, click here to add it to your cart.
Target Group: We recommend using this test for positions such as Public Safety Dispatcher, Police Department Dispatcher, Law Enforcement Dispatcher, Communications Clerk, Telecommunications Officer or Call Center Associate, among other dispatcher-type roles tasked with fielding public safety emergency and non-emergency requests.
What the Report Gives You: The 911 Operator/Emergency Dispatcher Test report provides a graphical display of personality trait scores, score interpretation guidance–including a detailed list of strengths and developmental concerns–and suggested interview questions.
Testing Process: RA’s online personality testing can be done from any device with a reliable internet connection. The use of mobile phones is discouraged. Test results are provided immediately.
Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.
Sample Personality Item:
For the statement on the left |
| For the statement on the right | |||||
I put forth a great deal of effort at work because my real passion is my career. |
I come to work and do what is asked of me, but my real enjoyment in life is when I go home. |
Sample Questions for General Reasoning Test | |||
---|---|---|---|
Sample verbal reasoning item: House is to dwelling as car is to ___________. | (A) transportation | ||
Sample numerical reasoning item: Which comes next in this series? 3 6 9 19 22 25 | (A) 118 | ||
Sample logic item: Assume the first two statements are true.
| Is the last statement:
(A) True |
(Sample questions differ from actual test appearance and do not contain real test content.)
The 911 Operator/Emergency Dispatcher Evaluates:
Less Desirable Behaviors | Test Content | Desirable Behaviors |
---|---|---|
Slow to learn, needs simple tasks | General Reasoning | Quick learner, solves problems |
Argumentative, contentious | Agreeableness | Easy to get along with, amiable |
Timid, lacks courage to confront subjects | Assertiveness | Willing to offer opinions and debate different options |
Fails to live up to promises | Conscientiousness / Dependability | Dependable, reliable |
Not service minded | Customer Service / Responsiveness | Enjoys serving people |
Overreacts to stress, gets upset easily | Emotional Stability / Resilience | Calm, level-headed, handles stress well |
Unfeeling, uncaring | Empathy | Relates to others’ feelings |
Easily overloaded with social stimulation | Extroversion | Enjoys a lot of social involvement at work |
Lacks enthusiasm, may give up easily | Optimism | Cheerful, “can-do” attitude |
Doesn’t want to coordinate with others | Teamwork Orientation | Able to coordinate and work cooperatively |
Does the minimum | Work Drive | Willing to go the extra mile |
Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.
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