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Administrative Assistant / Receptionist Test

Administrative Assistant / Receptionist Test

Screen out administrative assistants with bad attitudes with this online personality test.

Pre-Employment Test


Purpose: The receptionist is the face of your company. Their personality and attitude reflect your values and culture. Use RA’s Administrative Assistant / Receptionist Test to identify candidates with great personalities who can interact with visitors to your business and treat them in a pleasant, cordial manner. The most effective receptionists are also sensitive to the need to restrict access as required. In addition to best-fit traits, this test also incorporates a mental aptitude component to help you find receptionists who are first-rate problem-solvers

About This Test: This test will take most candidates approximately 30-40 minutes. It consists of 2 parts:

  • An untimed personality assessment
  • A 12-minute timed General Reasoning Test

What the Report Gives You: A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.

Testing Process:

  • Immediate score report upon completion.
  • Proctoring desirable but not required.
  • The use of mobile phones is discouraged.

Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
I put forth a great deal of effort at work because my real passion is my career.
I come to work and do what is asked of me, but my real enjoyment in life is when I go home.
Sample Questions for General Reasoning Test

Sample verbal reasoning item: House is to dwelling as car is to ___________.

(A) transportation
(B) traveling
(C) speed
(D) automobile
(E) mechanical

Sample numerical reasoning item: Which comes next in this series? 3 6 9 19 22 25

(A) 118
(B) 128
(C) 98
(D) 124
(E) 144

Sample logic item: Assume the first two statements are true.

  • All job candidates have to take a pre-employment test.
  • Some of the people in the room are job candidates.
  • All of the people in the room will have to take pre-employment tests.

Is the last statement: (A) True
(B) False
(C) Uncertain

(Sample questions differ from actual test appearance and do not contain real test content.)

The Administrative Assistant / Receptionist Test Evaluates:

Less Desirable Behaviors Test Content Desirable Behaviors
Slower to learn – Not very observant General Reasoning Quicker to learn; observant & insightful
Argumentative, contentious Agreeableness Easy to get along with, amiable
Fails to live up to promises Conscientiousness Reliable, dependable
Not service minded Customer Service Enjoys serving people
Doesn’t like detailed tasks Detail-Minded Like working on detailed tasks
Overreacts to stress, gets upset easily Emotional Resilience Calm, level-headed, handles stress well
Doesn’t like to multi-task Flexibility Able to shift to different tasks
Direct, blunt, revealing Impression Management Diplomatic, interpersonally sensitive
Bends rules to suit self Integrity Strong ethical principles
Cares mainly about salary and perks Intrinsic Motivation Enjoys coming to work
Frequently finds fault Optimism / Enthusiasm Positive attitudes
Careless, disorganized Orderliness Organized, planful
Doesn’t want to have to deal with people Sociability / Extroversion Likes people involvement at work
Very interpersonally sensitive Tender-Tough Minded Fact-based thinking style / less empathetic
Satified with short term jobs Tenure Potential Wants a long term job
Does the minimum Work Drive Willing to go the extra mile

Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.


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