Credit and Collections Specialist Test
Hire a collections specialist that is tough, persistent, and empathetic.
Purpose: Collections is a tough business, and you need collections specialists who have the right temperament and savvy to get the job done and make sure payments are being made. Our online Credit and Collections Specialist Test will help you identify candidates with the personality suited for collections work. Personality traits include persistence, an ability to bond with a customer, empathy but not sympathy, the ability to put the right amount and right kind of assertive pressure on the customer to resolve their debt, and the intelligence to maneuver around delicate debtor situations.
About the Test: The Credit and Collections Specialist Test takes approximately 75 minutes to complete and consists of two parts:
- An untimed personality assessment
- A test of general cognitive aptitude (equally divided among verbal, numerical, and abstract reasoning)
What the Test Report Gives You: A graphical display of scores of areas covered, an explanation of aptitude results, a list of strengths and developmental concerns, and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.
Sample Personality Item:
|For the statement |
on the left
|For the statement |
on the right
I put forth a great deal of effort at work because my real passion is my career.
I come to work and do what is asked of me, but my real enjoyment in life is when I go home.
|Sample Questions for General Cognitive Aptitude Test|
Sample verbal reasoning item: House is to dwelling as car is to ____________.
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25
Sample abstract reasoning item: Which figure would come next in the series?
(Sample questions differ from actual test appearance and do not contain real test content.)
The Credit and Collections Specialist Test Evaluates:
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