Credit and Collections Specialist Test
Hire a collections specialist that is tough, persistent, and empathetic.
Pre-Employment Test
Purpose:
Collections is a tough business, and you need collections specialists who have the right temperament and savvy to get the job done and make sure payments are being made. Our online Credit and Collections Specialist Test will help you identify candidates with the personality suited for collections work. Personality traits include persistence, an ability to bond with a customer, empathy but not sympathy, the ability to put the right amount and right kind of assertive pressure on the customer to resolve their debt, and the intelligence to maneuver around delicate debtor situations.
About This Test:
This test will take most candidates approximately 40-50 minutes. It consists of 2 parts:
- An untimed personality assessment
- An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
I put forth a great deal of effort at work because my real passion is my career. |
I come to work and do what is asked of me, but my real enjoyment in life is when I go home. |
| Sample Questions for General Cognitive Aptitude Test | |||
|---|---|---|---|
Sample verbal reasoning item: House is to dwelling as car is to ____________. | (A) transportation | ||
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25 | (A) 32 | ||
Sample abstract reasoning item:
Which figure would come next in the series?
|
| ||
(Sample questions differ from actual test appearance and do not contain real test content.)
The Credit and Collections Specialist Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Slow to learn new tasks, handles limited amount of information at one time | General Cognitive Aptitude | Quick learner, make complex decisions easily |
| Argumentative, contentious | Agreeableness | Easy to get along with, amiable |
| Is not motivated to outperform others | Competitiveness | Desires to be the best and outperform others |
| Fails to live up to promises | Conscientiousness | Reliable, dependable |
| Not service minded | Customer Service | Enjoys serving people |
| Overreacts to stress, gets upset easily | Emotional Resilience | Calm, level-headed, handles stress well |
| Lacks intuition about others’ feelings | Empathy | Sensitive to others’ feelings, empathetic |
| Motivated by enjoyment of everyday tasks, not by opportunity for extra pay | Extrinsic Motivation | Motivated by pay, benefits, bonuses, prizes |
| Bends rules to suit self | Integrity | Strong ethical principles |
| Negative attitudes, gives up easily | Optimism / Enthusiam | Cheerful, upbeat, persistent |
| Lacks confidence in own skills | Selling Confidenence | Believes in own sales skills |
| Satified with short term jobs | Tenure Potential | Wants a long term job |
| Does the minimum | Work Drive | Willing to go the extra mile |
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Industrial and Organizational Psychology (SIOP)