Credit and Collections Specialist Test

Hire a collections specialist that is tough, persistent, and empathetic.

Pre-Employment Test



Purpose: Collections is a tough business, and you need collections specialists who have the right temperament and savvy to get the job done and make sure payments are being made. Our online Credit and Collections Specialist Test will help you identify candidates with the personality suited for collections work. Personality traits include persistence, an ability to bond with a customer, empathy but not sympathy, the ability to put the right amount and right kind of assertive pressure on the customer to resolve their debt, and the intelligence to maneuver around delicate debtor situations.

About This Test: The Credit and Collections Specialist Test takes approximately 45 minutes to complete and consists of two parts:

  • An untimed personality assessment
  • An untimed test of general cognitive aptitude (includes verbal, numerical, and abstract reasoning)

What the Test Report Gives You: A graphical display of scores of areas covered, an explanation of aptitude results, a list of strengths and developmental concerns, and suggested interview questions.

Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
I put forth a great deal of effort at work because my real passion is my career.
I come to work and do what is asked of me, but my real enjoyment in life is when I go home.
Sample Questions for General Cognitive Aptitude Test

Sample verbal reasoning item: House is to dwelling as car is to ____________.

(A) transportation
(B) traveling
(C) speed
(D) automobile
(E) mechanical

Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25

(A) 32
(B) 35
(C) 52
(D) 15
(E) 28

Sample abstract reasoning item: Which figure would come next in the series?

(Sample questions differ from actual test appearance and do not contain real test content.)

The Credit and Collections Specialist Test Evaluates:

Credit and Collections Specialist Test Evaluation Chart


$35.00

per candidate    + Add to Cart   

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