Customer Service Manager Test
Using this pre-employment personality and aptitude test ensures hiring a good Customer Service Manager each time.
Purpose: Finding and hiring a great Customer Service Manager isn’t easy. You need to hire someone with leadership qualities and a drive to create a customer-oriented culture. Furthermore, a good Customer Service Manager needs to make decisions that are ethical and efficient; keep on top of departmental work, motivate employees and work hard. In essence, you need to “hire happy customers” by hiring the customer service manager who can make that happen! That’s why you need the Customer Service Manager Test to find out who your candidates are before you make a hiring decision.
Don’t guess when hiring one of the most visible, important roles for your business. Using this pre-employment personality and aptitude test ensures you’ll have a better chance at hiring the right high-performing Customer Service Manager for your company.
More about the Customer Service Manager Test
About the Test: This untimed test takes approximately 2 hours to complete. The test battery has three parts:
- An untimed personality assessment
- A test of general cognitive aptitude (equally divided among verbal, numerical, and abstract reasoning)
- Open-ended statements to which the candidate has to type in a short answer
What the Report Gives You: Graphical display of scores, explanation of aptitude results, list of strengths and developmental concerns, display of the narrative comments given to the open-ended statements, and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications.
Sample Personality Item:
|For the statement |
on the left
|For the statement |
on the right
I prefer working in a quiet environment where I don’t have to talk to people very often.
I prefer working in a busy environment with a lot of activity and social interaction.
|Sample Questions for General Cognitive Aptitude Test|
Sample verbal reasoning item: House is to dwelling as car is to ____________.
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25
Sample abstract reasoning item: Which figure would come next in the series?
|Sample Question for Short Answer|
The three things I want most from my job are...
(Sample questions differ from actual test appearance and do not contain real test content.)
The Customer Service Manager Test Evaluates:
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