Customer Service Manager Test

Using this pre-employment personality and aptitude test ensures hiring a good Customer Service Manager each time.

Pre-Employment Test



Purpose: The Customer Service Manager test screens for candidates with leadership qualities who will make decisions that are ethical and efficient. High performing employees also keep on top of departmental work, motivate subordinates, and have an inherent drive to create a customer-oriented culture.

About This Test: This test will take most candidates approximately 75 minutes. It consists of 3 parts:

  • An untimed personality assessment
  • An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)
  • An untimed set of open-ended statements to which the candidate has to type in a short answer

What the Report Gives You: A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, an explanation of aptitude results, a display of narrative responses given to the open-ended statements, and suggested interview questions.

Testing Process:

  • Immediate score report upon completion.
  • Proctoring desirable but not required.
  • The use of mobile phones is discouraged.

Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
I prefer working in a quiet environment where I don’t have to talk to people very often.
I prefer working in a busy environment with a lot of activity and social interaction.
Sample Questions for General Cognitive Aptitude Test

Sample verbal reasoning item: House is to dwelling as car is to ____________.

(A) transportation
(B) traveling
(C) speed
(D) automobile
(E) mechanical

Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25

(A) 32
(B) 35
(C) 52
(D) 15
(E) 28

Sample abstract reasoning item: Which figure would come next in the series?

Sample Question for Open-Ended Statement

The three things I want most from my job are...

(Sample questions differ from actual test appearance and do not contain real test content.)

The Customer Service Manager Test Evaluates:

Customer Service Manager Test Evaluation Chart


$45.00

per candidate    + Add to Cart   

View Sample Report

Download

Get Adobe Reader Here

Request a Sample Test

    Fields marked with * are required.
    Limit 1 test per customer.

    If you haven’t received a reply from us within 24-48 hours, please make sure to check your spam folder or call (865) 579-3052.

    Can We Help You Faster?

    You may be able to get the information you need right on our website. Find your question below and click to see answers in our FAQs.

    Read All FAQs