Customer Service Representative I Test

Identify cooperative, communicative CSRs who enjoy dealing with customers and achieve high levels of customer satisfaction.

Pre-Employment Test



Purpose: Your Customer Service Reps (CSRs) are the face of your business. Whether they handle general inquiries, complex sales calls, or provide basic technical help, the customer service rep needs to have the customer service techniques demanded by the job. CSRs must be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard.

About This Test: This test is an untimed personality assessment that takes approximately 20 minutes to complete.

What the Test Report Gives You: A graphical display of scores of areas covered (see evaluation chart below) and suggested interview questions.

Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.

Options: This test, Customer Service Representative I, is used to assess basic personality traits; RA’s Customer Service Representative II Test has a similar set of personality traits but also includes a test of general cognitive ability.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
No matter how busy I am, I always take the time to do careful proofing and correct mistakes.
My job is so demanding and hectic that I rarely take the time to proof my work.

(Sample questions differ from actual test appearance and do not contain real test content.)

The Customer Service Representative I Test Evaluates:

Customer Service Representative I Test


$18.00

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