Customer Service Representative I Test
Identify cooperative, communicative CSRs who enjoy dealing with customers and achieve high levels of customer satisfaction.
Pre-Employment Test
Purpose:
Your Customer Service Reps (CSRs) are the face of your business. Whether they handle general inquiries, complex sales calls, or provide basic technical help, the customer service rep needs to have the customer service techniques demanded by the job. CSRs must be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard.
Our online personality tests for CSRs help you hire the right candidates every time.
About This Test:
Customer Service Representative I Test
$18
- An untimed personality assessment
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
This test, Customer Service Representative I, is used to assess basic personality traits; RA’s Customer Service Representative II Test has a similar set of personality traits but also includes a test of general cognitive ability.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
No matter how busy I am, I always take the time to do careful proofing and correct mistakes. |
My job is so demanding and hectic that I rarely take the time to proof my work. |
(Sample questions differ from actual test appearance and do not contain real test content.)
The Customer Service Representative I Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Argumentative, contentious | Agreeableness | Easy to get along with, amiable |
| Not reliable, undependable | Conscientiousness | Careful to do things properly, goes by the rules |
| Not service minded | Customer Service Orientation | Creates positive service-minded culture |
| Overreacts to stress, gets upset easily | Emotional Resilience | Calm, level-headed, handles stress well |
| Lacks intuition about others’ feelings | Empathy | Sensitive to others’ feelings, empathetic |
| Bends rules to suit self | Integrity | Strong ethical principles |
| Cautious, suspicious, careful | Optimism / Enthusiasm | Trusting, believes in positive future |
| Prefers working on own tasks | Teamwork | Likes working interdependently |
| Doesn’t plan to stay for many years | Tenure Potential | Plans to estay for man years |
| Does the minimum | Work Drive | Willing to go the extra mile |
