Customer Service Representative I Test

Identify cooperative, communicative CSRs who enjoy dealing with customers and achieve high levels of customer satisfaction.

Pre-Employment Test



Purpose: Your Customer Service Reps (CSRs) are the face of your business. Whether they handle general inquiries, complex sales calls, or provide basic technical help, the customer service rep needs to have the customer service techniques demanded by the job. CSRs must be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard.

Our online personality tests for CSRs help you hire the right candidates every time.

About This Test: This test will take most candidates approximately 20 minutes. It consists of 1 part:

  • An untimed personality assessment

What the Report Gives You: A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, and suggested interview questions.

Testing Process:

  • Immediate score report upon completion.
  • Proctoring desirable but not required.
  • The use of mobile phones is discouraged.

Options: This test, Customer Service Representative I, is used to assess basic personality traits; RA’s Customer Service Representative II Test has a similar set of personality traits but also includes a test of general cognitive ability.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
No matter how busy I am, I always take the time to do careful proofing and correct mistakes.
My job is so demanding and hectic that I rarely take the time to proof my work.

(Sample questions differ from actual test appearance and do not contain real test content.)

The Customer Service Representative I Test Evaluates:

Customer Service Representative I Test


$18.00

per candidate    + Add to Cart   

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