Customer Service Representative (CSR) Math Skills Aptitude Test
Pre-Employment Test
Purpose:
The CSR Math Test evaluates fundamental math skills required for Customer Service Representatives who regularly use mathematical functions as part of their everyday work.
Customer Service Representative (CSR) Math Skills Aptitude Test
$15
- Addition and Subtraction
- Multiplication and Division
- Percentages
- Word Problems
High Scorers:
Candidates scoring high on the CSR Math Skills Test are better able to understand basic math operations so they are faster and more capable of calculating customer quotes, discounts, credits and invoice amounts. They will likely make less mistakes and need less supervision compared to low scorers.
Low Scorers:
Candidates scoring low on the CSR Math Skills Test may not be able to perform the same tasks as high scorers or perform accurate math calculations. They may have trouble understanding basic questions and requests involving math functions. They may need additional training or supervision.
What the Report Gives You:
Aptitude scores and interpretation guidance.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Sample Questions for Customer Service Representative (CSR) Math Skills Aptitude Test:
$23.95 - $17.50 = | (A) $10.05 (B) $6.45 (C) $9.65 (D) $5.85 | ||
25% of $19.00 = | (A) $4.50 (B) $9.85 (C) $9.50 (D) $4.75 | ||
If Mr. Smith receives a 20% discount on the four units he is renting, and the cost is $19 per unit, what will his new bill be? | (A) $15.20 (B) $45.60 (C) $72.00 (D) $60.80 |
(Sample questions differ from actual test appearance and do not contain real test content.)
