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Customer Service Representative II Test
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Customer Service Representative II Test

This test identifies strong CSR candidates by blending our Customer Service Representative I personality test with an aptitude component.

Pre-Employment Test


Purpose: RA’s Customer Service Representative (CSR) Test will help you find candidates who are cooperative and enjoy dealing with customers to achieve high levels of customer satisfaction. They should be able to live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, and display a positive attitude.

About This Test: This test will take most candidates approximately 30-40 minutes. It consists of 2 parts:

  • An untimed personality assessment
  • An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)

What the Report Gives You: A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.

Testing Process:

  • Immediate score report upon completion.
  • Proctoring desirable but not required.
  • The use of mobile phones is discouraged.

Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
No matter how busy I am, I always take the time to do careful proofing and correct mistakes.
My job is so demanding and hectic that I rarely take the time to proof my work.
Sample Questions for General Cognitive Aptitude Test

Sample verbal reasoning item: House is to dwelling as car is to ____________.

(A) transportation
(B) traveling
(C) speed
(D) automobile
(E) mechanical

Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25

(A) 32
(B) 35
(C) 52
(D) 15
(E) 28

Sample abstract reasoning item: Which figure would come next in the series?

(Sample questions differ from actual test appearance and do not contain real test content.)

The Customer Service Representative II Test Evaluates:

The Customer Service Representative II Test Evaluates:

Evaluation report for Customer Service Representative II Test

Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.


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