Customer Service Representative II Test
This test identifies strong CSR candidates by blending our Customer Service Representative I personality test with an aptitude component.
Pre-Employment Test
Purpose:
RA’s Customer Service Representative (CSR) Test will help you find candidates who are cooperative and enjoy dealing with customers to achieve high levels of customer satisfaction. They should be able to live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, and display a positive attitude.
About This Test:
Customer Service Representative II Test
$35
- An untimed personality assessment
- An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
No matter how busy I am, I always take the time to do careful proofing and correct mistakes. |
My job is so demanding and hectic that I rarely take the time to proof my work. |
Sample Questions for General Cognitive Aptitude Test:
Sample verbal reasoning item: House is to dwelling as car is to ____________. | (A) transportation | ||
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25 | (A) 32 | ||
Sample abstract reasoning item:
Which figure would come next in the series?
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(Sample questions differ from actual test appearance and do not contain real test content.)
The Customer Service Representative II Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Slow to learn new tasks, handles limited amount of information at one time | General Cognitive Aptitude | Quick learner, make complex decisions easily |
| Argumentative, contentious | Agreeableness | Easy to get along with, amiable |
| Not reliable, undependable | Conscientiousness | Careful to do things properly, goes by the rules |
| Not service minded | Customer Service Orientation | Creates positive service-minded culture |
| Overreacts to stress, gets upset easily | Emotional Resilience | Calm, level-headed, handles stress well |
| Lacks intuition about others’ feelings | Empathy | Sensitive to others’ feelings, empathetic |
| Bends rules to suit self | Integrity | Strong ethical principles |
| Cautious, suspicious, careful | Optimism / Enthusiasm | Trusting, believes in positive future |
| Prefers working on own tasks | Teamwork | Likes working interdependently |
| Doesn’t plan to stay for many years | Tenure Potential | Plans to estay for man years |
| Does the minimum | Work Drive | Willing to go the extra mile |
