Customer Service Representative II Test

This test identifies strong CSR candidates by blending our Customer Service Representative I personality test with an aptitude component.

Pre-Employment Test

Purpose: Your Customer Service Reps (CSRs) are the face of your business. Whether they handle general inquiries, complex sales calls, or provide basic technical help, the customer service rep needs to have the customer service techniques demanded by the job. CSRs must be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard. Make sure they have those abilities by testing before you hire – use the online Customer Service Representative II Test.

Our online personality tests for customer service reps help you hire the right CSRs for your business each time.

More About the Customer Service Representative II Test

Test I is used to assess basic personality traits; this test, Customer Service Representative Test II, has a mental aptitude component.

About Test II: This test takes approximately 30-40 minutes to complete. The test battery has two components:

  • An untimed personality assessment
  • A untimed test of general cognitive aptitude (equally divided among verbal, numerical, and abstract reasoning)

What the Test Report Gives You: A graphical display of scores of areas covered (see chart), explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.

Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
No matter how busy I am, I always take the time to do careful proofing and correct mistakes.
My job is so demanding and hectic that I rarely take the time to proof my work.
Sample Questions for General Cognitive Aptitude Test

Sample verbal reasoning item: House is to dwelling as car is to ____________.

(A) transportation
(B) traveling
(C) speed
(D) automobile
(E) mechanical

Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25

(A) 32
(B) 35
(C) 52
(D) 15
(E) 28

Sample abstract reasoning item: Which figure would come next in the series?

(Sample questions differ from actual test appearance and do not contain real test content.)

The Customer Service Representative II Test Evaluates:

The Customer Service Representative II Test Evaluates:

Evaluation report for Customer Service Representative II Test


per candidate    + Add to Cart   

View Sample Report


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