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Hospitality Worker Pre-Employment Test

Hospitality I Test

Hire for your hotel desk, front desk, and greeter jobs with this personality test.

Pre-Employment Test


Purpose: When you are seeking your next concierge, hostess, greeter, or other hospitality employee, RA’s Hospitality Employee Test will help you find candidates who are agreeable and decisive. They should also possess a strong commitment to customer service, high moral values, enthusiasm and a solid work ethic.

About This Test: This test will take most candidates approximately 20 minutes. It consists of 1 part:

  • An untimed personality assessment

What the Report Gives You: A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, and suggested interview questions.

Testing Process:

  • Immediate score report upon completion.
  • Proctoring desirable but not required.
  • The use of mobile phones is discouraged.

Options: Contact us to learn how we can customize the hospitality employee personality test content or the way information is presented in the report to meet your specifications.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
I put forth a great deal of effort at work because my real passion is my career.
I come to work and do what is asked of me, but my real enjoyment in life is when I go home.

(Sample questions differ from actual test appearance and do not contain real test content.)

The Hospitality I Test Evaluates:


Less Desirable Behaviors Test Content Desirable Behaviors
Argumentative, contentious Agreeableness Easy to get along with, amiable
Hesitent, threat sensitive, asks for direction Assertiveness Willing to make judgements / decisions with confidence
Says negative things about your company in public Company Loyalty Says positive things about your company in public
Not service minded, stingy about making allowances for customer needs Customer Service Wants to understand keep customers happy
Doesn’t want to have to deal with people Extroversion Likes people involvement at work
Bends rules to suit own purposes Integrity Strong moral code
Direct, blunt, revealing Image Management Diplomatic, interpersonally sensitive
Frequently finds fault Optimism Positive attitudes
Doesn’t want to coordinate with others Teamwork Able to coordinate and work cooperatively
Does the minimum Work Drive Willing to go the extra mile

Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.


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