Hospitality Test
A more advanced version of our hospitality test.
Pre-Employment Test
Purpose:
When you are seeking your next concierge, hostess, or guest services associate, RA’s Hospitality Worker Tests will help you find candidates who are helpful and decisive. A curated personality profile measures customer-centric behaviors such as enthusiasm, sociability, and trustworthiness. The addition of a timed aptitude component assesses problem-solving, multi-tasking and learning abilities.
Select From These Options:
Hospitality Test
Personality Only
$18
A job-specific behavioral screening created for individuals employed in the hospitality sector. It consists of 1 part:
- An untimed personality assessment targeting behaviors specific to this type of job.
Hospitality Test
Core
$35
A personality + aptitude pre-hire screening created for guest services employees in hotels, resorts and restaurants. It consists of 2 parts:
- An untimed personality assessment targeting behaviors specific to this type of job.
- A timed General Reasoning test
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize the hospitality employee personality test content or the way information is presented in the report to meet your specifications.
Target Group:
In addition to Hospitality Worker, we suggest using this test for the positions of Banquet Server, Bell Attendant, Bellhop, Catering Associate, Concierge, Front Desk Agent, Guest Services Associate, Hospitality Attendant, Hospitality Staff Member, Hotel Associate, Housekeeping Attendant, Housekeeper, Lodging Associate, Room Attendant, Server, Service Attendant, Tourism Associate, and Waitstaff, among other guest service roles.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
People at work would say I focus on the upside of plans and downplay the possibility of problems. |
People at work would say I always focus on what can go wrong. |
Sample Questions for General Reasoning Test:
Sample verbal reasoning item: House is to dwelling as car is to ___________. | (A) transportation | ||
Sample numerical reasoning item: Which comes next in this series? 3 6 9 19 22 25 | (A) 118 | ||
Sample logic item: Assume the first two statements are true.
| Is the last statement: |
(Sample questions differ from actual test appearance and do not contain real test content.)
The Hospitality Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Slower to learn – Not very observant | General Reasoning | Quicker to learn; observant & insightful |
| Argumentative, contentious | Agreeableness* | Easy to get along with, amiable |
| Hesitent, threat sensitive, asks for direction | Assertiveness* | Willing to make judgements / decisions with confidence |
| Says negative things about your company in public | Company Loyalty* | Says positive things about your company in public |
| Not service minded, stingy about making allowances for customer needs | Customer Service / Responsiveness* | Wants to understand keep customers happy |
| Doesn’t want to have to deal with people | Extroversion* | Likes people involvement at work |
| Direct, blunt, revealing | Impression Management* | Diplomatic, interpersonally sensitive |
| Bends rules to suit own purposes | Integrity* | Strong moral code |
| Frequently finds fault | Optimism* | Positive attitudes |
| Doesn’t want to coordinate with others | Teamwork* | Able to coordinate and work cooperatively |
| Does the minimum | Work Drive* | Willing to go the extra mile |
(Note: the asterisk (*) denotes that the personality dimension is included in the Personality Only version of the test.)
