Insurance Customer Service Representative Test
Customer Service reps who are able to manage customer complaints or questions with ethics and a positive, helpful attitude mean the world to your business. Find them with this test.
Pre-Employment Test
Purpose:
The Insurance Customer Service Tests help you identify CSR candidates with the right skills and disposition for the job. Personality measures help you discover if these key employees will be reliable, ethical, hard working, positive-minded and customer-centric. Also, pleasant and helpful, but with the strength to manage conflict. An aptitude component evaluates the ability to learn quickly and handle complex job tasks.
Select From These Options:
Insurance Customer Service Representative Test
Express
$35
- A smaller number of personality trait measures targeting behaviors specific to this role
- A timed test of General Reasoning
Insurance Customer Service Representative Test
Core
$35
- An untimed personality assessment targeting behaviors specific to this role
- An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize test content to meet your specifications.
Target Group:
We recommend using this test for the positions of Customer Care Associate, Member Services Representative, Health Insurance CSR, Customer Service Liaison, Customer Support Representative, Patient Access Representative, Call Center Representative, among other support roles in insurance service settings.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
I am the kind of person who gets upset easily when things go wrong at work. |
It takes a lot to upset me, so when things go wrong at work I always stay calm. |
Sample Questions for General Cognitive Aptitude Test:
Sample verbal reasoning item: House is to dwelling as car is to ____________. | (A) transportation | ||
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25 | (A) 32 | ||
Sample abstract reasoning item:
Which figure would come next in the series?
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(Sample questions differ from actual test appearance and do not contain real test content.)
The Insurance Customer Service Representative Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Slow to learn new tasks, handles limited amount of information at one time | General Cognitive Aptitude | Quick learner, make complex decisions easily |
| Slower to learn – Not very observant | General Reasoning* | Quicker to learn; observant & insightful |
| Argumentative, contentious | Agreeableness* | Easy to get along with, amiable |
| Hesitent, threat sensitive, asks for direction | Assertiveness* | Willing to make judgements / decisions with confidence |
| Fails to live up to promises | Conscientiousness* | Reliable, dependable |
| Not service minded | Customer Service Responsiveness* | Enjoys serving people |
| Dislikes detailed tasks | Detail Mindedness | Enjoys making sure details are in place |
| Overreacts to stress, gets upset easily | Emotional Stability / Resilience* | Calm, level-headed, handles stress well |
| Doesn’t want to have to deal with people | Extroversion* | Likes people involvement at work |
| Bends rules to suit own purposes | Integrity* | Strong moral code |
| Not interested in learning, prefers traditional approaches | Openness* | Interested in learning and career growth |
| Cautious, suspicious, careful | Optimism / Enthusiasm* | Trusting, believes in positive future |
| Sloppy, disorganized | Orderliness | Works hard to keep tasks orderly and organized |
| Doesn’t plan to stay for many years | Tenure Potential | Plans to stay for many years |
| Does the minimum | Work Drive* | Willing to go the extra mile |
(Note: the asterisk (*) denotes that the personality dimension is included in the Express version of the test.)
