Reading Aptitude Test for Customer Service Representatives

Click here to learn more about our online Reading Test for Customer Service Representatives.

Pre-Employment Test

Reading for Customer Service Reps & Telemarketers

Purpose: This test assesses reading comprehension for the types of materials often used by CSRs and Telemarketers.

About the Test: This test should take approximately 17 minutes to complete and consists of sample company memos with fill-in-the-blank questions.

What the Report Gives You: A graphical display of scores of areas covered (see chart), explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.

Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.

Sample Questions for Reading Test for Customer Service Representatives

If you have twelve years of service, what will your year end bonus be?


Where will the Christmas Dinner be held?

Marriott Hotel (downtown)

Who will get a holiday turkey at the Christmas Dinner?

Employees with less than 10 years company service.

(Sample questions differ from actual test appearance and do not contain real test content.)

Select Validity Information: On average, the Retail Sales Math Aptitude Test is signi􀏐icantly related (r=.23*) with productivity for telephone sales representatives; (r=.25**) with overall job performance.


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