Reading Aptitude Test for Customer Service Representatives

Click here to learn more about our online Reading Test for Customer Service Representatives.

Pre-Employment Test

Purpose: The Reading Comprehension Test for Customer Service Representatives assesses reading comprehension for the types of materials often used by CSRs and Telemarketers. This test should be used when employees are expected to be able to read and interpret instruction materials, training manuals, telephone scripts, company policies, customer correspondence, company memos and work-related emails.

About This Test: This is a 17-minute timed Reading Test for Customer Service Representatives.

What the Report Gives You: Aptitude scores and interpretation guidance.

Testing Process:

  • Immediate score report upon completion.
  • Proctoring desirable but not required.
  • The use of mobile phones is discouraged.

Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.

Sample Questions for Reading Test for Customer Service Representatives

If you have twelve years of service, what will your year end bonus be?


Where will the Christmas Dinner be held?

Marriott Hotel (downtown)

Who will get a holiday turkey at the Christmas Dinner?

Employees with less than 10 years company service.

(Sample questions differ from actual test appearance and do not contain real test content.)

Select Validity Information: On average, the Retail Sales Math Aptitude Test is signi􀏐icantly related (r=.23*) with productivity for telephone sales representatives; (r=.25**) with overall job performance.


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