Reading Aptitude Test for Customer Service Representatives
Click here to learn more about our online Reading Test for Customer Service Representatives.
Pre-Employment Test
Reading for Customer Service Reps & Telemarketers
Purpose: This test assesses reading comprehension for the types of materials often used by CSRs and Telemarketers.
About the Test: This test should take approximately 17 minutes to complete and consists of sample company memos with fill-in-the-blank questions.
What the Report Gives You: A graphical display of scores of areas covered (see chart), explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.
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View our other online pre-employment aptitude tests and find the right fit for you.| Sample Questions for Reading Test for Customer Service Representatives | |||
|---|---|---|---|
| |||
If you have twelve years of service, what will your year end bonus be? | $1,000 | ||
Where will the Christmas Dinner be held? | Marriott Hotel (downtown) | ||
Who will get a holiday turkey at the Christmas Dinner? | Employees with less than 10 years company service. | ||
(Sample questions differ from actual test appearance and do not contain real test content.)
Select Validity Information: On average, the Retail Sales Math Aptitude Test is signiicantly related (r=.23*) with productivity for telephone sales representatives; (r=.25**) with overall job performance.
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