Retail Store Sales Associate – Non-Commission Based Test
Hire the right retail store sales associates for non-commission based floor positions.
Pre-Employment Test
Purpose:
The Retail Non-Commission Sales personality test will identify mature, ethical, friendly and dependable candidates. The best employees for the job will also have good communication and customer service skills.
About This Test:
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
No matter how busy I am, I always take the time to do careful proofing and correct mistakes. |
My job is so demanding and hectic that I rarely take the time to proof my work. |
Sample Questions for Cashier Math Test:
$35.50 + $14.35 = ______ | (A) $39.85 (B) $39.75 (C) $44.55 (D) $49.85 (E) $50.85 | ||
A customer’s purchase is $8. When he gives you $20, what will you give back in change? | (A) $2.00 (B) $12.00 (C) $10.00 (D) $12.99 (E) $28.00 |
(Sample questions differ from actual test appearance and do not contain real test content.)
The Retail Store Sales Associate – Non-Commission Based Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Poor arithmetic skills, easily confused by discounts | Basic Cashier Math | Good arithmetic skills, understands percentage discounts |
| Argumentative, contentious | Agreeableness | Easy to get along with, amiable |
| Says negative things about your company in public | Company Loyalty | Says positive things about your company in public |
| Fails to live up to promises | Conscientiousness | Reliable, dependable |
| Not service minded, irritated by requests | Customer Service | Enjoys customer contact and keeping them happy |
| Overreacts to stress, gets upset easily | Emotional Resilience | Calm, level-headed, handles stress well |
| Bends rules to suit own purposes | Integrity | Strong moral code |
| Negative attitudes, gives up easily | Optimism | Cheerful, upbeat, persistent |
| Doesn’t want to coordinate with others | Teamwork | Able to coordinate and work cooperatively |
| Does the minimum | Work Drive | Willing to go the extra mile |
