Account Manager Test (for Sales)
Find Account Managers who treat clients like gold, keep customers happy, and sales coming in the door.
Pre-Employment Test
Purpose:
The Account Manager Test (for Sales) helps employers identify candidates who have the personal initiative, skills, and abilities to work with customers face-to-face or on the phone. It will help you find driven, goal-oriented people who are social, great at follow-up, able to handle detailed tasks, and who stay calm under pressure.
About This Test:
This test will take most candidates approximately 45 minutes. It consists of 2 parts:
- An untimed personality assessment
- An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
People at work would say I focus on the upside of plans and downplay the possibility of problems. |
People at work would say I always focus on what can go wrong. |
| Sample Questions for General Cognitive Aptitude Test | |||
|---|---|---|---|
Sample verbal reasoning item: House is to dwelling as car is to ____________. | (A) transportation | ||
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25 | (A) 32 | ||
Sample abstract reasoning item:
Which figure would come next in the series?
|
| ||
(Sample questions differ from actual test appearance and do not contain real test content.)
The Account Manager Test (for Sales) Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Slow learner, overwhelmed with complexity | General Cognitive Aptitude | Quick learner, handles challenging tasks well |
| Argumentative, contentious | Agreeableness | Easy to get along with, amiable |
| Easily led, accomodating, timid | Closing Ability | Persuasive, influential, controls conversation |
| Not reliable, undependable | Conscientiousness | Careful to do things properly, goes by the rules |
| Not service minded | Customer Service | Creates positive service-minded culture |
| Frustrated by a lot of detailed tasks | Detail-Mindedness | Enjoys tasks that require attention to detail |
| Overreacts to stress, gets upset easily | Emotional Resilience | Calm, level-headed, handles stress well |
| Lacks intuition about others’ feelings | Empathy | Sensitive to others’ feelings, empathetic |
| Blunt, unsophisticated, politically naive | Impression Management | Socially sensitive, polite, diplomatic |
| Bends rules to suit self | Integrity | Strong ethical principles |
| Negative attitudes, gives up easily | Optimism | Cheerful, upbeat, persistent |
| Professional, detatched relationship with customers | Relationship Sales | Bonds well with customer, uses friendship to enhance sales |
| Waits for someone else to supply information | Self-Directed Learning | Confident of own decisions |
| Doesn’t want to coordinate with others | Teamwork | Able to coordinate and work cooperatively |
| Does the minimum | Work Drive | Willing to go the extra mile |
Can We Help You Faster?
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Professional Affiliations
Better Business Bureau (BBB)
Society for
Human Resource Management (SHRM)
Society for
Industrial and Organizational Psychology (SIOP)