Service Advisor/Service Writer Test
This test can help you find effective customer-technician liaisons for this vital role.
Pre-Employment Test
Purpose:
Finding employees who can communicate technical details to non-technical customers while building long-lasting relationships can be a difficult task. RA’s Service Advisor/ Writer Test screens for best-fit employees who will be responsible for interacting with and educating customers, generating service orders, providing quotes and scheduling appointments, tracking progress, resolving complaints and promoting and maintaining a positive customer experience.
About This Test:
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize the test title or content to better meet your hiring needs.
Target Group:
We recommend using this test for Automotive Service Advisors, Automotive Service Writers, Automotive Service Consultants, Automotive Customer Liaisons, or Service Writers and Service Advisors in any customer-centered role.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
People at work would say I focus on the upside of plans and downplay the possibility of problems. |
People at work would say I always focus on what can go wrong. |
Sample Questions for General Cognitive Aptitude Test:
Sample verbal reasoning item: House is to dwelling as car is to ____________. | (A) transportation | ||
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25 | (A) 32 | ||
Sample abstract reasoning item:
Which figure would come next in the series?
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(Sample questions differ from actual test appearance and do not contain real test content.)
The Service Advisor/Service Writer Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Slow learner, overwhelmed with complexity | General Cognitive Aptitude | Quick learner, handles challenging tasks well |
| Unable to make decisions, needs direction | Assertiveness & Closing Ability | Make decisions on their own, self-manage, work independently |
| More concerned about self than customers. Stingy with time and service | Customer Service Responsiveness | Concerned about customer satisfaction, giving and helpful |
| Dislikes detailed tasks | Detail Mindedness | Enjoys making sure details are in place |
| Overreacts to stress, gets upset easily | Emotional Stability / Resilience / Maturity | Calm, level-headed, handles stress well |
| Lacks intuition about others’ feelings | Empathy | Sensitive to others’ feelings, empathetic |
| Prefers to have predictable responsibilities | Flexibility / Adaptability | Doesn’t mind quick shifts in assignments |
| Direct, blunt, revealing | Impression Management / Image Management | Diplomatic, interpersonally sensitive |
| Bends rules to suit own purposes | Integrity / Trustworthiness | Strong moral code |
| Focus on enjoyment of the job | Money Motivation | Focus on pay for performance |
| Finds fault easily, negative attitudes | Optimism / Enthusiasm | Believes In positive future, good motivator |
| Prefers working on own | Teamwork Orientation | Enjoys collaborative work |
| Does the minimum | Work Drive | Willing to go the extra mile |
