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Estimator Test

Service Advisor/Service Writer Test

This test can help you find effective customer-technician liaisons for this vital role.

Pre-Employment Test


Purpose: Finding employees who can communicate technical details to non-technical customers while building long-lasting relationships can be a difficult task. RA’s Service Advisor/ Writer Test screens for best-fit employees who will be responsible for interacting with and educating customers, generating service orders, providing quotes and scheduling appointments, tracking progress, resolving complaints and promoting and maintaining a positive customer experience.

About This Test: This test will take most candidates approximately 35-45 minutes. It consists of 2 parts:

  • An untimed personality assessment
  • An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)

What the Report Gives You: A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.

Testing Process:

  • Immediate score report upon completion.
  • Proctoring desirable but not required.
  • The use of mobile phones is discouraged.

Options: Contact us to learn how we can customize the test title or content to better meet your hiring needs.

Target Group: We recommend using this test for Automotive Service Advisors, Automotive Service Writers, Automotive Service Consultants, Automotive Customer Liaisons, or Service Writers and Service Advisors in any customer-centered role.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
People at work would say I focus on the upside of plans and downplay the possibility of problems.
People at work would say I always focus on what can go wrong.
Sample Questions for General Cognitive Aptitude Test

Sample verbal reasoning item: House is to dwelling as car is to ____________.

(A) transportation
(B) traveling
(C) speed
(D) automobile
(E) mechanical

Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25

(A) 32
(B) 35
(C) 52
(D) 15
(E) 28

Sample abstract reasoning item: Which figure would come next in the series?

(Sample questions differ from actual test appearance and do not contain real test content.)

The Service Advisor/Service Writer Test Evaluates:

Less Desirable Behaviors Test Content Desirable Behaviors
Slow learner, overwhelmed with complexity General Cognitive Aptitude Quick learner, handles challenging tasks well
Unable to make decisions, needs direction Assertiveness & Closing Ability Make decisions on their own, self-manage, work independently
More concerned about self than customers. Stingy with time and service Customer Service Responsiveness Concerned about customer satisfaction, giving and helpful
Dislikes detailed tasks Detail Mindedness Enjoys making sure details are in place
Overreacts to stress, gets upset easily Emotional Stability / Resilience / Maturity Calm, level-headed, handles stress well
Lacks intuition about others’ feelings Empathy Sensitive to others’ feelings, empathetic
Prefers to have predictable responsibilities Flexibility / Adaptability Doesn’t mind quick shifts in assignments
Direct, blunt, revealing Impression Management / Image Management Diplomatic, interpersonally sensitive
Bends rules to suit own purposes Integrity / Trustworthiness Strong moral code
Focus on enjoyment of the job Money Motivation Focus on pay for performance
Finds fault easily, negative attitudes Optimism / Enthusiasm Believes In positive future, good motivator
Prefers working on own Teamwork Orientation Enjoys collaborative work
Does the minimum Work Drive Willing to go the extra mile

Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.


$35.00

per candidate    + Add to Cart   

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