Service Advisor/Service Writer Test
This test can help you find effective customer-technician liaisons for this vital role.
Purpose: Finding employees who can communicate technical details to non-technical customers while building long-lasting relationships can be a difficult task. RA’s Service Advisor/ Writer Test screens for best-fit employees who will be responsible for interacting with and educating customers, generating service orders, providing quotes and scheduling appointments, tracking progress, resolving complaints and promoting and maintaining a positive customer experience.
When to use it: The Service Advisor/Writer Test helps you focus on the screening attributes most important to successful job performance, such as flexibility, stress tolerance, sales assertiveness and attention to detail. The test should be used to hire excellent communicators who are also customer-centered and able to multi-task. The most successful advisors will be money-motivated and willing to track all orders from intake through completion and achieve high satisfaction survey scores. Their ability to build relationships with your customers will help gain referrals, as well.
About this Test: This test is untimed and should take approximately 60 minutes to complete. It consists of 2 parts:
- A personality assessment
- A test of general cognitive aptitude (equally divided among verbal, numerical, and abstract reasoning)
Target group: We recommend using this test for Automotive Service Advisors, Automotive Service Writers, Automotive Service Consultants, Automotive Customer Liaisons, or Service Writers and Service Advisors in any customer-centered role.
What the Report Gives You: A graphical display of personality trait and aptitude scores, score interpretation guidance–including a detailed list of strengths and developmental concerns–and suggested interview questions.
Testing Process: Online personality testing can be done from any device with a reliable internet connection. The use of mobile phones is possible but discouraged in favor of a personal computer, laptop or tablet. Test results are provided immediately.
Options: Contact us to learn how we can customize the test title or content to better meet your hiring needs.
Sample Personality Item:
|For the statement |
on the left
|For the statement |
on the right
People at work would say I focus on the upside of plans and downplay the possibility of problems.
People at work would say I always focus on what can go wrong.
|Sample Questions for General Cognitive Aptitude Test|
Sample verbal reasoning item: House is to dwelling as car is to ____________.
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25
Sample abstract reasoning item: Which figure would come next in the series?
(Sample questions differ from actual test appearance and do not contain real test content.)
The Service Advisor/Service Writer Test Evaluates:
Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.
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