Service & Repair Manager Test
Find the best-fit Service and Repair Manager for the job.
Purpose: The Service & Repair Manager Test helps you identify management-level candidates. The test evaluates managerial skills of a candidate and their ability to oversee operations. It finds people who excel at delegating, managing, and commanding the respect of employees by motivating them in a positive manner. It also shows the mental acuity and sharpness of a candidate for this role. It can be used in many markets, including but not limited to HVAC, Appliances, Home Security, Communications, and more.
Successful hires happen when you are well-informed about your candidate. Combine results from the Service & Repair Manager Test with resume, references, and interview to get a complete look at the person you might hire!
As with many of Resource Associates’ personality tests, this test will look for patterns in the candidate’s answers that highlight their traits and personality style. It determines their strengths and weaknesses for what expected in the role of a typical Service & Repair Manager. There is also an aptitude component to this test so you can have a well-rounded picture of the candidate you are considering for hire!
About this test: This test should take approximately 60-75 minutes to complete. It consists of 3 parts.
- An untimed personality assessment
- A test of general cognitive aptitude (equally divided among verbal, numerical, and abstract reasoning)
- A timed Mechanical Reasoning test
What the Service & Repair Manager Test Report Gives You:
- A graphical display of scores of areas covered
- Detailed aptitude test results
- A list of strengths and developmental concerns
- Suggested interview questions.
Testing Process: Online pre-employment testing provides immediate reporting, with results sent instantly to your email when the candidate is finished. Proctoring is desirable but not required.
Options: Contact Resource Associates to learn how we can customize the test content for your hiring process.
Sample Personality Item:
|For the statement |
on the left
|For the statement |
on the right
I am the kind of person who gets upset easily when things go wrong at work.
It takes a lot to upset me, so when things go wrong at work I always stay calm.
|Sample Questions for General Cognitive Aptitude Test|
Sample verbal reasoning item: House is to dwelling as car is to ____________.
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25
Sample abstract reasoning item: Which figure would come next in the series?
|Sample Question for Mechanical Reasoning Test|
Which system will allow the 50 lb. crate to be picked up with the least effort?
(A) System A
(Sample questions differ from actual test appearance and do not contain real test content.)
The Service & Repair Manager Test Evaluates:
Doesn’t like detailed tasksDetail-MindedLikes working on detailed tasks
|Less Desirable Behaviors||Test Content||Desirable Behaviors|
|Argumentative, critical, demeaning||Agreeableness||Pleasant, easy going, respectful|
|Lacks confidence in own decisions||Self-Confidence||Confident of own decisions|
|Overreacts to stress, gets upset easily||Emotional Stability/Maturity||Calm, level-headed, handles stress well|
|Prefers to deal with a small number of people.||Extroversion||Enjoys interacting with a lot of people|
|Doesn’t feel responsible for how employees feel about their jobs||Managerial Human Relations||Good motivator for others, tries to help others succeed in their careers|
|Timid, lacks courage to confront difficult subjects||Assertive Leadership||Willing to present his opinion and debate various options|
|Bends rules to suit own purposes||Integrity/Trustworthiness||Strong moral code|
|Sticks with tried-and-true approaches, resistant to new ideas||Openness||Enjoys learning and new ideas, innovative|
|Finds fault easily, negative attitudes||Optimism/Enthusiasm||Believes In positive future, good motivator|
|Does not stay on top of tasks that have been assigned to others||Task Structuring||Stays on top of details that have been assigned to others|
|Prefers working on own||Teamwork||Enjoys collaborative work|
|Does the minimum||Work Drive||Willing to go the extra mile|
|Not service minded||Customer Service Orientation||Enjoys serving people|
|Fails to live up to promises||Conscientiousness||Reliable, dependable|
|Disorganized, messy||Orderliness||Well organized, neat|
|Sensitive about people’s feelings, focuses on feelings vs. Business goals||Tough Mindedness||Hard-nosed about business objectives, able to make difficult decisions|
Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.
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