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Service & Repair Manager Test

Pre-Employment Test

Pre-Employment Tests for Service and Repair Managers

Service & Repair Manager Test

Find an optimal-fit Service and Repair Manager for your open position.

Pre-Employment Test

Purpose:

The Service & Repair Manager Test helps you identify management-level candidates. The test evaluates managerial skills of a candidate and their ability to oversee operations. It finds people who excel at delegating, managing, and commanding the respect of employees by motivating them in a positive manner. It also shows the mental acuity and sharpness of a candidate for this role. It can be used in many markets, including but not limited to HVAC, Appliances, Home Security, Communications, and more.

Successful hires happen when you are well-informed about your candidate. Combine results from the Service & Repair Manager Test with resume, references, and interview to get a complete look at the person you might hire!

As with many of Resource Associates’ personality tests, this test will look for patterns in the candidate’s answers that highlight their traits and personality style. It determines their strengths and weaknesses for what expected in the role of a typical Service & Repair Manager. There is also an aptitude component to this test so you can have a well-rounded picture of the candidate you are considering for hire!

About This Test:

This test will take most candidates approximately 60-75 minutes. It consists of 3 parts:

  • An untimed personality assessment
  • An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)
  • A 20-minute timed Mechanical Reasoning Test

What the Report Gives You:

A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.

Testing Process:

  • Immediate score report upon completion.
  • Proctoring desirable but not required.
  • The use of mobile phones is discouraged.

Options:

Contact Resource Associates to learn how we can customize the test content for your hiring process.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
I am the kind of person who gets upset easily when things go wrong at work.
It takes a lot to upset me, so when things go wrong at work I always stay calm.
Sample Questions for General Cognitive Aptitude Test

Sample verbal reasoning item: House is to dwelling as car is to ____________.

(A) transportation
(B) traveling
(C) speed
(D) automobile
(E) mechanical

Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25

(A) 32
(B) 35
(C) 52
(D) 15
(E) 28

Sample abstract reasoning item: Which figure would come next in the series?

Sample Question for Mechanical Reasoning Test

Which system will allow the 50 lb. crate to be picked up with the least effort?

(A) System A
(B) System B

(Sample questions differ from actual test appearance and do not contain real test content.)

The Service & Repair Manager Test Evaluates:

Doesn’t like detailed tasksDetail-MindedLikes working on detailed tasks

Less Desirable Behaviors Test Content Desirable Behaviors
Argumentative, critical, demeaning Agreeableness Pleasant, easy going, respectful
Lacks confidence in own decisions Self-Confidence Confident of own decisions
Overreacts to stress, gets upset easily Emotional Stability/Maturity Calm, level-headed, handles stress well
Prefers to deal with a small number of people. Extroversion Enjoys interacting with a lot of people
Doesn’t feel responsible for how employees feel about their jobs Managerial Human Relations Good motivator for others, tries to help others succeed in their careers
Timid, lacks courage to confront difficult subjects Assertive Leadership Willing to present their opinion and debate various options
Bends rules to suit own purposes Integrity/Trustworthiness Strong moral code
Sticks with tried-and-true approaches, resistant to new ideas Openness Enjoys learning and new ideas, innovative
Finds fault easily, negative attitudes Optimism/Enthusiasm Believes In positive future, good motivator
Does not stay on top of tasks that have been assigned to others Task Structuring Stays on top of details that have been assigned to others
Prefers working on own Teamwork Enjoys collaborative work
Does the minimum Work Drive Willing to go the extra mile
Not service minded Customer Service Orientation Enjoys serving people
Fails to live up to promises Conscientiousness Reliable, dependable
Disorganized, messy Orderliness Well organized, neat
Sensitive about people’s feelings, focuses on feelings vs. Business goals Tough Mindedness Hard-nosed about business objectives, able to make difficult decisions

Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.

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