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Pre-Employment Tests for Service and Repair Managers

Service & Repair Technician Assistant Test

Obtain instant evidence that the Service & Repair employee you want to hire has the necessary technical skills for the job.

Pre-Employment Test


Purpose: This test is for candidates who provide service in a variety of areas, such as installation, maintenance, troubleshooting and repair. It can be used in many markets, including but not limited to HVAC, Appliances, Home Security, Communications, and more. It screens for candidates with mechanical aptitude, who are also detail-oriented, ethical, hard-working and professional with solid customer service skills.

About This Test: This test will take most candidates approximately 35-40 minutes. It consists of 2 parts:

  • An untimed personality assessment
  • A 20-minute timed Mechanical Reasoning Test

What the Report Gives You: A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.

Testing Process:

  • Immediate score report upon completion.
  • Proctoring desirable but not required.
  • The use of mobile phones is discouraged.

Target Group: We recommend using this test for positions such as field service technicians, maintenance technicians, service & support technicians, mechanics and general maintenance/technician assistants.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
I am the kind of person who gets upset easily when things go wrong at work.
It takes a lot to upset me, so when things go wrong at work I always stay calm.
Sample Question for Mechanical Reasoning Test

Which system will allow the 50 lb. crate to be picked up with the least effort?

(A) System A
(B) System B

(Sample questions differ from actual test appearance and do not contain real test content.)

The Service & Repair Technician Assistant Test Evaluates:

Less Desirable Behaviors Test Content Desirable Behaviors
Easily confused by mechanical operations Mechanical reasoning Adept in figuring out mechanical operations
Argumentative, critical, demeaning Agreeableness Pleasant, easy going, respectful
Timid, lacks courage to confront difficult subjects Assertiveness Willing to present their opinion and debate various options
Fails to live up to promises Conscientiousness Reliable, dependable
Not service minded Customer Service Orientation Enjoys serving people
Overreacts to stress, gets upset easily Emotional Stability Calm, level-headed, handles stress well
Prefers to deal with a small number of people. Extroversion Enjoys interacting with a lot of people
Bends rules to suit own purposes Integrity/Trustworthiness Strong moral code
Sticks with tried-and-true approaches, resistant to new ideas Openness Enjoys learning and new ideas, innovative
Finds fault easily, negative attitudes Optimism/Enthusiasm Believes In positive future, good motivator
Prefers working on own Teamwork Enjoys collaborative work
Sensitive about people’s feelings, focuses on feelings vs. Business goals Tough Mindedness Hard-nosed about business objectives, able to make difficult decisions
Does the minimum Work Drive Willing to go the extra mile

Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.


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