Service & Repair Technician Assistant Test
Obtain instant evidence that the Service & Repair employee you want to hire has the necessary technical skills for the job.
Purpose: This test is for candidates who provide service in a variety of areas, such as installation, maintenance, troubleshooting and repair. It can be used in many markets, including but not limited to HVAC, Appliances, Home Security, Communications, and more. It screens for candidates with mechanical aptitude, who are also detail-oriented, ethical, hard-working and professional with solid customer service skills.
About This Test: This test should take approximately 45-60 minutes to complete. It consists of 2 parts:
- An untimed personality assessment
- A 20 minute timed Mechanical Reasoning test
When To Use It: The test should be used when employees must solve various problems of a technical nature, typically those that require mechanical functions.
Target Group: We recommend using this test for positions such as field service technicians, maintenance technicians, service & support technicians, mechanics and general maintenance/technician assistants.
Sample Personality Items:
|For the statement |
on the left
|For the statement |
on the right
I am the kind of person who gets upset easily when things go wrong at work.
It takes a lot to upset me, so when things go wrong at work I always stay calm.
People at work would say I focus on the upside of plans and downplay the possibility of problems.
People at work would say I always focus on what can go wrong.
|Sample Question for Mechanical Reasoning Test|
Which system will allow the 50 lb. crate to be picked up with the least effort?
(A) System A
(Sample questions differ from actual test appearance and do not contain real test content.)
The Service & Repair Technician Assistant Test Evaluates:
|Less Desirable Behaviors||Test Content||Desirable Behaviors|
|Easily confused by mechanical operations||Mechanical reasoning||Adept in figuring out mechanical operations|
|Argumentative, critical, demeaning||Agreeableness||Pleasant, easy going, respectful|
|Timid, lacks courage to confront difficult subjects||Assertiveness||Willing to present his opinion and debate various options|
|Fails to live up to promises||Conscientiousness||Reliable, dependable|
|Not service minded||Customer Service Orientation||Enjoys serving people|
|Overreacts to stress, gets upset easily||Emotional Stability||Calm, level-headed, handles stress well|
|Prefers to deal with a small number of people.||Extroversion||Enjoys interacting with a lot of people|
|Bends rules to suit own purposes||Integrity/Trustworthiness||Strong moral code|
|Sticks with tried-and-true approaches, resistant to new ideas||Openness||Enjoys learning and new ideas, innovative|
|Finds fault easily, negative attitudes||Optimism/Enthusiasm||Believes In positive future, good motivator|
|Prefers working on own||Teamwork||Enjoys collaborative work|
|Sensitive about people’s feelings, focuses on feelings vs. Business goals||Tough Mindedness||Hard-nosed about business objectives, able to make difficult decisions|
|Does the minimum||Work Drive||Willing to go the extra mile|
Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.
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