Service & Repair Technician Test
Obtain instant evidence that the Service & Repair employee you want to hire has the necessary technical skills for the job.
Pre-Employment Test
Purpose:
These tests screen for future employees tasked with providing hands-on service, such as equipment installation, maintenance, troubleshooting and repair. They evaluate candidates for mechanical aptitude, who are also detail-oriented, ethical, hard-working and professional, with solid customer service skills. Both tests are appropriate for use in many markets, including but not limited to HVAC, Commercial and Residential Appliances & Equipment, Home Security, Medical, Automotive, Aerospace, Public Works, Communications, and more.
Select From These Options:
Service & Repair Technician Test
Personality Only
$25
- An untimed personality assessment targeting behaviors specific to this role
Service & Repair Technician Test
Core
$35
- An untimed personality assessment targeting behaviors specific to this role
- A 20-minute timed Mechanical Reasoning Test
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Target Group:
We recommend using this test for positions such as field service technicians, maintenance technicians, service & support technicians, mechanics, apprentices, and general maintenance/technician assistants.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
I am the kind of person who gets upset easily when things go wrong at work. |
It takes a lot to upset me, so when things go wrong at work I always stay calm. |
Sample Question for Mechanical Reasoning Test:
| |||
Which system will allow the 50 lb. crate to be picked up with the least effort? | (A) System A | ||
(Sample questions differ from actual test appearance and do not contain real test content.)
The Service & Repair Technician Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Easily confused by mechanical operations | Mechanical reasoning | Adept in figuring out mechanical operations |
| Argumentative, critical, demeaning | Agreeableness* | Pleasant, easy going, respectful |
| Timid, lacks courage to confront difficult subjects | Assertiveness* | Willing to present their opinion and debate various options |
| Fails to live up to promises | Conscientiousness* | Reliable, dependable |
| Not service minded | Customer Service / Responsiveness* | Enjoys serving people |
| Overreacts to stress, gets upset easily | Emotional Stability / Resilience* | Calm, level-headed, handles stress well |
| Prefers to deal with a small number of people. | Extroversion* | Enjoys interacting with a lot of people |
| Bends rules to suit own purposes | Integrity* | Strong moral code |
| Sticks with tried-and-true approaches, resistant to new ideas | Openness* | Enjoys learning and new ideas, innovative |
| Finds fault easily, negative attitudes | Optimism / Enthusiasm* | Believes In positive future, good motivator |
| Prefers working on own | Teamwork Orientation* | Enjoys collaborative work |
| Sensitive about people’s feelings, focuses on feelings vs. Business goals | Tough Mindedness* | Hard-nosed about business objectives, able to make difficult decisions |
| Does the minimum | Work Drive* | Willing to go the extra mile |
(Note: the asterisk (*) denotes that the personality dimension is included in the Personality Only version of the test.)
