Service & Sales Technician
Crew leaders and team leaders are crucial for many businesses, and this pre-employment tests helps you find top candidates.
Pre-Employment Test
Purpose:
This personality + aptitude test will help you identify qualified Technician applicants for this key sales and service role. A curated personality trait profile screens for desirable work behaviors such as assertiveness, money-motivation, customer-responsiveness, trustworthiness and dependability. The addition of two aptitude tests assesses your candidate’s mental capacity for handling complexity, solving problems, and working through mechanical tasks.
Service & Sales Technician
$45
- An untimed personality assessment targeting behaviors specific to this role
- A 12 minute timed General Reasoning Test
- A 20-minute timed Mechanical Reasoning Test
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, an explanation of aptitude results, and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize test content to meet your specifications.
Target Group:
We recommend using this test for the positions of Field Sales and Service Technician, Field Service Technician, HVAC Technician, Mobile Sales and Service Technician, Service Technician Trainee and other roles in customer-centered, on-site service settings.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
I put forth a great deal of effort at work because my real passion is my career. |
I come to work and do what is asked of me, but my real enjoyment in life is when I go home. |
Sample Questions for General Reasoning Test:
Sample verbal reasoning item: House is to dwelling as car is to ___________. | (A) transportation | ||
Sample numerical reasoning item: Which comes next in this series? 3 6 9 19 22 25 | (A) 118 | ||
Sample logic item: Assume the first two statements are true.
| Is the last statement: |
Sample Question for Mechanical Reasoning Test:
| |||
Which system will allow the 50 lb. crate to be picked up with the least effort? | (A) System A | ||
(Sample questions differ from actual test appearance and do not contain real test content.)
The Service & Sales Technician Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Easily confused by mechanical operations | Mechanical Reasoning | Adept at figuring out mechanical operations |
| Slow to learn new tasks, handles a limited amount of information at one time | General Reasoning | Quick learner, makes complex decisions easily |
| Easily led, accommodating, timid | Closing Ability | Persuasive, influential, and controls conversation |
| Not service-minded, irritated by requests | Customer Service | Enjoys customer contact and keeping them happy |
| Unreliable, sloppy with obligations | Dependability | Reliable, fulfills promises |
| Overreacts to stress, gets upset easily | Emotional Stability | Calm, level-headed, handles stress well |
| Prefers to deal with a small number of people | Extroversion | Enjoys interacting with a lot of people |
| Bends rules to suit one’s own purposes | Integrity | Strong moral code |
| Wants an interesting job more than one that provides high pay | Money Motivation | Prefers a high-paying job over one that is interesting |
| Professional, detached relationship with customers | Relationship Sales | Bonds well with customers, uses friendship to enhance sales |
| Waits for someone else to supply information | Self-Directed Learning | Confident of own decisions |
| Needs mentoring and training for sales roles | Selling Confidence | Confident, self-assured, comfortable in a sales role |
| Does the minimum | Work Drive | Willing to go the extra mile |
