Technical Equipment Support Representative Test
Hire a tech with the know-how for your machines & equipment.
Pre-Employment Test
Purpose:
This assessment helps identify tech support professionals & application engineers who are bright, capable of learning and manipulating complex information, and can explain things well. They are able to operate the equipment they are trying to demonstrate. The test also helps evaluate if candidates are easy to get along with and slow to anger, willing to adhere to company rules and policies, customer minded and eager to please.
About This Test:
Technical Equipment Support Representative Test
$35
- An untimed personality assessment
- An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)
- A 20-minute timed Mechanical Reasoning Test
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
People at work would say I focus on the upside of plans and downplay the possibility of problems. |
People at work would say I always focus on what can go wrong. |
Sample Questions for General Cognitive Aptitude Test:
Sample verbal reasoning item: House is to dwelling as car is to ____________. | (A) transportation | ||
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25 | (A) 32 | ||
Sample abstract reasoning item:
Which figure would come next in the series?
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Sample Question for Mechanical Reasoning Test:
| |||
Which system will allow the 50 lb. crate to be picked up with the least effort? | (A) System A | ||
(Sample questions differ from actual test appearance and do not contain real test content.)
The Technical Equipment Support Representative Test Evaluates:
| Undesirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Slow to learn, needs simple tasks | General Mental Ability | Quick learner, solves difficult problems |
| Has a difficult time learning how to do repairs or maintenance | Mechanical Reasoning | Innate sense of how to work with machines, learns quickly how to deal with maintenance and repair |
| Argumentative, sarcastic | Agreeableness | Easy to get along with, nice |
| Fails to live up to promises | Conscientiousness | Dependable, reliable |
| Not service-minded | Customer Service Orientation | Enjoys helping customers |
| Overreacts to stress, gets upset easily | Emotional Resilience | Calm, level-headed, handles stress well |
| Insensitive to others’ feelings | Empathy | Attuned to others’ feelings & concerns |
| Doesn’t want to have to learn new skills | Openness to New Experience | Curious, wants to learn and cross-train |
| Negative attitudes, gives up easily | Optimism | Enthusiastic, cheerful, upbeat |
| Lacks confidence, creates doubt with customers | Self Confidence | Confident of skills, presents self as an expert |
| Probably will not stay for several years | Tenure Potential | Plans to stay for several years |
| Does the minimum | Work Drive | Willing to go the extra mile |
