Technical Support Representative Test
Hire technical support representatives with the best skills with this pre-employment personality test.
Pre-Employment Test
Purpose:
When a customer experiences technical difficulties with your product or service, they want their call handled quickly, politely and efficiently.
The Technical Support Representative Test (suited for Tier 2 & 3+ support representatives) combines personality + aptitude to help you identify customer-centered applicants who are patient, pleasant and able to clearly explain technical concepts and instructions. Best-fit representatives are intelligent, solution-oriented and confident in their ability to solve problems.
About This Test:
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize test content to meet your specifications.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
No matter how busy I am, I always take the time to do careful proofing and correct mistakes. |
My job is so demanding and hectic that I rarely take the time to proof my work. |
Sample Questions for General Cognitive Aptitude Test:
Sample verbal reasoning item: House is to dwelling as car is to ____________. | (A) transportation | ||
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25 | (A) 32 | ||
Sample abstract reasoning item:
Which figure would come next in the series?
|
|
(Sample questions differ from actual test appearance and do not contain real test content.)
The Technical Support Representative Test Evaluates:
| Undesirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Slow to learn, needs simple tasks | General Cognitive Aptitude | Quick learner, solves difficult problems |
| Argumentative, sarcastic | Agreeableness | Easy to get along with, nice |
| Fails to live up to promises | Conscientiousness | Dependable, reliable |
| Not service-minded | Customer Service Orientation | Enjoys helping customers |
| Overreacts to stress, gets upset easily | Emotional Resilience | Calm, level-headed, handles stress well |
| Insensitive to others’ feelings | Empathy | Attuned to others’ feelings & concerns |
| Doesn’t want to have to learn new skills | Openness to New Experience | Curious, wants to learn and cross-train |
| Negative attitudes, gives up easily | Optimism | Enthusiastic, cheerful, upbeat |
| Lacks confidence, creates doubt with customers | Self Confidence | Confident of skills, presents self as an expert |
| Probably will not stay for several years | Tenure Potential | Plans to stay for several years |
| Does the minimum | Work Drive | Willing to go the extra mile |
