Technical Support Representative Test

Hire technical support representatives with the best skills with this pre-employment personality test.

Pre-Employment Test

Purpose: Your technical support representatives are crucial to customer satisfaction with your company and products. When a customer experiences technical difficulties with your product or service, they want their call handled quickly, politely and empathetically, with the right answers and direction or with the right resolve to fix the problem.  This is more important than ever with social media giving customers the ability to tell the world about the quality of your customer support!

The Technical Support Representative Test is suited for Tier 2 & 3+ support representatives.  This pre-employment online personality & aptitude test arms you with assurance that this is the right person to help your customers and protect your reputation, and it will provide interview questions to further ensure you are hiring the right technical support representative.

It helps you identify people who are solution-oriented, capable of asking questions to build an understanding of complex information, and can explain things clearly. Your representatives need to be inquisitive but pleasant, patient, and have confidence in the instructions and feedback they provide.  Don’t guess whether or not your technical support team can get the job done. Know for certain with Resource Associates testing.

About this Test: This test is untimed and should take approximately 30-40 minutes to complete. It consists of two parts:

  • An untimed personality assessment
  • An untimed test of General Cognitive Aptitude (includes verbal, numerical, and abstract reasoning)

What the Report Gives You: A graphical display of scores of areas covered , and suggested interview questions.

Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.

Sample Personality Item:

For the statement 
on the left
I feel very strongly about it
I feel it describes me most of the time
I can’t decide between the two statements
I feel it describes me most of the time
I feel very strongly about it
For the statement 
on the right
No matter how busy I am, I always take the time to do careful proofing and correct mistakes.
My job is so demanding and hectic that I rarely take the time to proof my work.
Sample Questions for General Cognitive Aptitude Test

Sample verbal reasoning item: House is to dwelling as car is to ____________.

(A) transportation
(B) traveling
(C) speed
(D) automobile
(E) mechanical

Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25

(A) 32
(B) 35
(C) 52
(D) 15
(E) 28

Sample abstract reasoning item: Which figure would come next in the series?

(Sample questions differ from actual test appearance and do not contain real test content.)

The Technical Support Representative Test Evaluates:


per candidate    + Add to Cart   

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