Insurance Customer Service Representative Test
Customer Service reps who are able to manage customer complaints or questions with ethics and a positive, helpful attitude mean the world to your business. Find them with this test.
Pre-Employment Test
Purpose:
The Insurance Customer Service Test test identifies insurance customer service rep candidates with the skills to do the job right. It tests the ability to learn quickly and handle complex job tasks. It also finds out if the person will enjoy dealing with customers. Insurance CSR’s need to be pleasant, positive, helpful, and eager to please, yet also have the strength to make difficult decisions about claims.
This test also targets candidates who are: Responsible, reliable, trustworthy, ethical, and work hard. It will also help you evaluate the candidate’s sales potential.
About This Test:
This test will take most candidates approximately 40 minutes. It consists of 2 parts:
- An untimed personality assessment
- An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
I am the kind of person who gets upset easily when things go wrong at work. |
It takes a lot to upset me, so when things go wrong at work I always stay calm. |
| Sample Questions for General Cognitive Aptitude Test | |||
|---|---|---|---|
Sample verbal reasoning item: House is to dwelling as car is to ____________. | (A) transportation | ||
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25 | (A) 32 | ||
Sample abstract reasoning item:
Which figure would come next in the series?
|
| ||
(Sample questions differ from actual test appearance and do not contain real test content.)
The Insurance Customer Service Representative Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Slow to learn new tasks, handles limited amount of information at one time | General Cognitive Aptitude | Quick learner, make complex decisions easily |
| Argumentative, contentious | Agreeableness | Easy to get along with, amiable |
| Hesitent, threat sensitive, asks for direction | Assertiveness | Willing to make judgements / decisions with confidence |
| Fails to live up to promises | Conscientiousness | Reliable, dependable |
| Not service minded | Customer Service Orientation | Enjoys serving people |
| Dislikes detailed tasks | Detail Mindedness | Enjoys making sure details are in place |
| Overreacts to stress, gets upset easily | Emotional Resilience | Calm, level-headed, handles stress well |
| Doesn’t want to have to deal with people | Extroversion | Likes people involvement at work |
| Bends rules to suit own purposes | Integrity | Strong moral code |
| Not interested in learning, prefers traditional approaches | Openness | Interested in learning and career growth |
| Cautious, suspicious, careful | Optimism / Enthusiasm | Trusting, believes in positive future |
| Sloppy, disorganized | Orderliness | Works hard to keep tasks orderly and organized |
| Doesn’t plan to stay for many years | Tenure Potential | Plans to estay for man years |
| Does the minimum | Work Drive | Willing to go the extra mile |
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Better Business Bureau (BBB)
Society for
Human Resource Management (SHRM)
Society for
Industrial and Organizational Psychology (SIOP)